What do I tell you when I call to make an appointment?

Please tell us all of your needs and symptoms. We schedule appointments based on your initial call and it’s important to tell us exactly why you’re coming in so we can give you the correct appointment length time.

If additional problems arise before your scheduled appointment date, please alert the office of your concerns so we can add length to your time with the doctor.


How early should I arrive?

Please arrive 10-minutes before your appointment. Because of the volume of patients we have, we ask you arrive ten minutes before your scheduled appointment. We do not overbook or double-book appointments, and we try as best we can to stay on schedule. However, medical emergencies take priority and there are times patients must be taken out of order.


What's your cancellation policy?

We ask that you give us a 24-hour notice for cancellations, as this allows us to give that appointment to those who are waiting.


When do I pay for my appointment?

Please plan to pay for your appointment at the time of your visit. If you cannot pay, please let us know, as we can arrange for a payment plan. Also, please have your most current insurance card with you so we can verify your insurance and to collect a co-payment, if required.


What’s the difference between a wellness visit and a physical exam?

 

Visiting our practice when you’re not feeling well is often called physical exam or sick visit. But we’re focused on your overall health, too. Maintain your overall health and well-being, by visiting your primary care physician at least once a year for a wellness visit.


Do you have questions about your insurance?

While we can’t control your insurance it’s important you understand the type and kind of insurance you have prior to your appointment. Please use the phone number of the back of your insurance card to verify we accept it.

A few key questions you can ask your insurance provider:

  • What is my deductible and out of pocket expenses?
  • Is my doctor in-network or out of network?
  • What are costs of emergency room visit, hospital stay versus urgent care?
  • Do you have a patient portal website for my insurance?

Why verify my information every time?

 

Because insurance coverage can change quickly, we’re required to verify your insurance and personal information each time you visit the office.


What should I bring to my appointment?

Please bring your insurance card, photo idea, and your current list of medications.


Does insurance cover my labs?

It’s entirely dependent on the insurance you have. Please use the phone number of the back of your insurance card to verify the lab we use will be covered. 


Do I need a flu shot?

The CDC recommends annual influenza vaccinations for everyone age 6 months or older. Vaccination is especially important for people at high risk of influenza complications, including: Pregnant women. Older adults.